Courtney Yeakel

Vice President, Customer Engagement

Courtney Yeakel is a results-driven leader with a progressive track record of technical and managerial successes with complex government risk-adjustment and payment programs. With nearly a decade of experience in government program’s health insurance, Courtney led enterprise-wide corporate initiatives focusing on the health plan’s risk adjustment strategy at both the federal and state levels. She was responsible for the execution and oversight of Medicare, Medicaid, and ACA encounter data submissions, intervention strategies, and financial reporting. Courtney has developed and led cross-functional operational teams to ensure both compliance and accurate revenue management.

Prior to joining the Pulse8 team, in addition to risk adjustment, Courtney focused on the analysis of multiple data sets within government programs, including Medicare Secondary Payer, Prescription Drug Event data, federal & state payment reconciliations, cost share reduction, and data governance initiatives. Under her direction, the programs experienced significant process improvements that yielded substantial financial returns for the health plan by lowering administrative costs while increasing quality. 

Courtney is Lean Six Sigma-certified and a graduate of St. John Fisher College with a Bachelor of Arts in Economics, along with a Master of Business Administration degree from Penn State University.

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